LMS for CUSTOMERS Training
Customer training is an integral part of major companies, especially in industries such as Tech, Consumer Electronics, or Automotive, but it really should be something they want to do, considering its far-reaching benefits. Not only does training increase customer engagement and loyalty, it also reduces service calls, drives adoption and upsells, and provides an instant platform for marketing other products & services. Also, considering how expensive it is to acquire a new customer (about five times more), than retaining existing customers . Wagons LMS is the leading solution for customer training. It enables companies to add value to what they already sell by deepening customer knowledge and interest in their products. Inviting customers to training also enhances customer experience by showing them that you want to fortify the relationship with ongoing learning.
- Anywhere, anytime, any device - Your customers come in all shapes and sizes, all over the world. They need the freedom to access training from anywhere, in any time zone.
- Easy content upload - Keep customers coming back by regularly adding new content in different formats including videos, audio files, PowerPoints, reference documents, and SCORM files.
- Send and Receive customer queries - Customers can ask questions through the Wagons Chatbot function on issues they face with a product or a service. Technical support teams can answer these questions with the solutions reaching the customer’s mailbox.
- Third – Party Integrations - Integrate Wagons LMS with your product website through a single sign-on (SSO) API. Customers can stay logged in and have a seamless experience when switching from your product website to the LMS.
- Dedicated customer login portals - Wagons LMS is a multi-tenant system, allowing customers to access a dedicated customer portal, where information on products and services usage is available. Customers can access interactive videos and courses which enables a well-trained customer base.