LMS for Customer Service Training
Wagons LMS enables you to comprehensively and consistently train service and support staff to skillfully represent your brand experience. You can automate course assignments and quizzes to ensure learners are receiving and retaining information, and offer it from within an integrated environment, such as CRM, where they spend much of their time. From onboarding to ongoing learning, you’ll know that every staff is up-to-speed, on-message, and equipped with the knowledge to deliver world-class customer experiences.
- Easy content management - Keep your customer service employees engaged by regularly adding content in many different formats including videos, audio files, PowerPoints, reference documents, policy circulars and SCORM files. Online training has never been easier.
- Off-the-shelf Sales Mastery courses - The Wagons LMS Training Content catalog offers a suite of quick, relevant, video-based courses to improve customer service skills. Choose from topics such as Handling Customer Complaints, Telephone Etiquette, Customer Loyalty, and many more.
- Experience-focused features - Wagons LMS deploys in minutes. System integrations with CRM, ERP & HRMS along with API integration is the key to success. Built in capabilities such as video assessments for perfecting sales pitches makes wagons LMS perfect choice for sales training.
- Seamless CRM integration - Engaging service employees in the systems they already use daily or they already are in day-to-day use, regardless of any CRM for zero disruption to productivity. Wagons LMS brings the learning to customer service team in their chosen environment with other popular apps.
- Gamification and leaderboards - Engage and motivate users with achievements, points, and badges, all based on their activity in the system. Certification programs helps in retaining the talent and building aspirations for higher roles.